fbaji's Privacy Policy

Introduction

fbaji ("we", "our", "platform") is a trusted online gaming and betting platform in Bangladesh. When you register on fbaji, play games, or use our services, you provide us with certain personal information. This Privacy Policy ("Policy") will inform you about how we collect that information, the purposes for which we use it, who we share it with, and the measures we take to protect your information.

By using this platform, you are agreeing to the terms of this Privacy Policy. Please read the policy in full. If you do not agree with any part of this policy, please refrain from using our services.

1 Information We Collect

fbaji collects various types of information from you. This information is divided into two main categories: information you provide directly, and information collected automatically while you use our platform.

1.1 Information You Provide Directly

Information you provide when registering or using our services:

• Full name and date of birth (for age verification)
• Email address and contact details
• National ID card or passport number (for identity verification)
• Residential address
• Payment information (bKash, Nagad, Rocket, Upay account or bank account details)
• Messages sent via live chat or email

1.2 Information Collected Automatically

The following information may be collected automatically when you use our platform:

• IP address and device identifier
• Browser type and version
• Operating system information
• Time, date, and duration of visits to the platform
• Your gaming activity and transaction history
• Information collected through cookies and similar tracking technologies

2 Purpose of Data Collection

fbaji uses your information only for specific and legitimate purposes. We collect and use your information for the following reasons:

2.1 Account Management and Service Delivery

• Creating and managing your account
• Verifying your identity and age (to confirm 21+)
• Processing deposits and withdrawals
• Personalizing your gaming experience
• Managing bonuses and promotional offers

2.2 Security and Legal Compliance

• Preventing fraud, money laundering, and illegal activities
• Complying with applicable laws and regulations
• Handling dispute resolution and legal claims
• Ensuring the security of our platform

2.3 Service Improvement and Communication

• Improving platform quality and user experience
• Resolving technical issues
• Informing you of important service-related updates
• Sending promotional messages subject to your consent

3 Disclosure and Sharing of Information

fbaji does not sell or rent your personal information to third parties. However, we may disclose information on a limited basis in the following circumstances:

3.1 Service Provider Partners

We work with trusted third-party service providers to operate our platform. These organizations process your information only in accordance with our instructions and may not use it for any other purpose. These include payment processing services (bKash, Nagad, Rocket, Upay), technology service providers, and game software developers.

3.2 Legal Obligations

We may be required to disclose information to the relevant authorities in response to court orders, lawful requests from law enforcement agencies, or applicable legal requirements.

3.3 Business Transfers

In the event of a business merger, acquisition, or asset sale, your information may be transferred to the new company. In such cases, we will provide advance notice and the new company will be bound to comply with this Privacy Policy.

4 Data Security Measures

To protect your personal information, fbaji follows industry-standard security technologies and practices. Our security framework operates at the following levels:

• SSL/TLS Encryption: All data transfers are secured by SSL encryption, which ensures a safe connection between your browser and our servers.
• Password Protection: Your password is stored using a strong hashing algorithm. No member of our staff can view your password.
• Access Controls: Only authorized personnel can access your information, and only when necessary.
• Regular Security Audits: Regular security reviews are conducted to identify and address vulnerabilities in our systems.
• Payment Security: All financial transactions are handled in accordance with the security protocols of bKash, Nagad, Rocket, and Upay.

5 Cookie Policy

fbaji uses cookies and similar technologies on our website. Cookies are small text files stored on your device that help our platform function more effectively.

5.1 Types of Cookies We Use

• Essential Cookies: Required for the basic functioning of the platform. Without these, the site cannot operate correctly.
• Functionality Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Used to understand how users interact with our platform and to improve our services.

5.2 Cookie Controls

You can disable cookies through your browser settings. However, please note that disabling certain cookies may cause some features of the platform to not work properly.

6 Data Retention Period

fbaji retains your personal information only for as long as necessary. When determining the retention period, we consider the following:

• The period during which your account remains active
• Legal obligations and regulatory requirements
• The possibility of dispute resolution or legal claims
• Regulations governing the retention of financial transaction records

Even after account closure, some information may be retained for a specified period due to legal requirements. Once that period has passed, we securely delete or anonymize your information.

7 Your Rights

You have certain important rights regarding your personal information. fbaji is committed to upholding these rights:

7.1 Right to Access Information

You may request a copy of the information we hold about you. Submit this request by email to [email protected].

7.2 Right to Correct Information

You have the right to have inaccurate or incomplete information about you corrected. You can update your information through our support team.

7.3 Right to Erasure

In certain circumstances, you may ask us to delete your personal information. However, some information may not be possible to delete due to legal obligations.

7.4 Right to Opt Out of Promotional Communications

You can stop receiving promotional emails or messages at any time. To do so, contact our support team.

8 Minor Users

fbaji strictly prohibits access to the platform by anyone under the age of 21. We do not knowingly collect any personal information from minors.

We follow an age verification process at the time of registration. If we learn that a user is under the age of 21, we will immediately close their account and delete all associated information.

9 Third-Party Links and Services

The fbaji platform uses third-party payment services such as bKash, Nagad, Rocket, and Upay. These services are governed by their own privacy policies. fbaji is not responsible for the privacy practices of these third parties.

Our game library includes games from various providers such as PG Soft, Pragmatic Play, JILI, Spribe, and Evolution Gaming. These providers may collect certain technical information, which is governed by their own policies.

10 Policy Changes

fbaji reserves the right to update this Privacy Policy from time to time. For any significant changes, we will:

• Update the "Last Updated" date at the top of the page
• Send a notification to your registered email
• Display a clear notice on the platform

Continued use of the platform after any changes will be taken to mean that you agree to the updated policy. We recommend reviewing this page regularly.